Staff

Working at Welcome House is a challenging and rewarding occupation. There are many diverse and talented individuals that make everything happen. Below is a list of just some of those individuals.

Meg Nachtwey

Meg Nachtwey

Chief Executive Officer

Meg Nachtwey is the Chief Executive Officer at Welcome House, Inc. After previously serving on the Welcome House Board of Trustees in the late 1990s, Meg officially joined Welcome House in 2012 as the director of development and later Chief Operating Officer until being named CEO in 2025. She provides strategic leadership and operational oversight for a team of 350 staff members and manages the day-to-day operations of 40 residential homes throughout the region, ensuring high-quality care, regulatory compliance and a strong organizational culture.

Prior to joining Welcome House, Meg served as the fund development director at several area nonprofits. She also served as an independent consultant, helping Northeast Ohio organizations strengthen their fundraising strategies and expand their development capacity. A longtime resident of Chagrin Falls, she has demonstrated a deep commitment to education and community advancement, notably serving as past president of the Chagrin Falls Educational Foundation. Her passion for volunteering began in 1994 with her board service at Welcome House. Most recently, Meg was elected to serve on the ANCOR Board of Representatives and is also a board member of the Ohio Association of Direct Support Professionals.

Meg earned her Masters in Nonprofit Organizations from Case Western Reserve University and a Bachelor of Arts from Hillsdale College. She and her husband are the proud parents of four amazing kids. In her free time, Meg enjoys gardening, cooking, entertaining and visiting her children who live across the country.
 

Kelly Camlin

Kelly Camlin

Chief Human Resources Officer

Kelly Camlin is the Chief Human Resources Officer at Welcome House, Inc., where she leads all human resources operations including recruitment, retention, employee development and strategic workforce planning. Since joining the organization in 2023, Kelly has focused on expanding internal resources to empower staff with the tools and support needed to deliver exceptional care— and to strengthen Welcome House’s collaborative and inclusive culture.

With more than 35 years of experience in social work and human resources, Kelly brings deep expertise in nonprofit leadership. She has held multiple senior leadership roles and has led efforts to advance equity, staff development, and organizational growth across the social services sector. Kelly remains committed to fostering compassionate professionals and helping Welcome House shape the future of person-centered support.

Kelly holds a supervisory designation as a Licensed Independent Social Worker and earned degrees from both Cleveland State University and Case Western Reserve University, where she also received a certificate in Women’s Leadership. In 2023. Kelly was a graduate of the Aspen Institute’s Workforce Leadership Academy, where she fostered deep connections with Cleveland workforce leaders across multiple sectors.

In her free time, Kelly enjoys singing with Windsong Chorus and biking around Northeast Ohio with her husband and dog, Yoshi.
 

Erica Giaimo

Erica Giaimo

Chief Clinical and Quality Officer

Erica Giaimo is the Chief Clinical and Quality Officer at Welcome House, Inc., where she leads clinical services, quality operations and regulatory compliance with a focus on safety, dignity and individualized support. Since joining the agency in 2010, Erica has advanced person-centered practices through data-driven strategies and collaborative leadership. She previously served as Quality Assurance Manager, strengthening service monitoring and compliance. Her expertise includes program evaluation, staff development and best practices across residential and community-based services.

Erica began her career in 2003 at the Heart of Illinois Special Recreation Association, where she supported inclusive programs for people with disabilities. She later provided direct support at the St. Louis ARC, deepening her commitment to person-centered care through hands-on experience. Erica brings a deep commitment to the IDD field, with experience that includes volunteering with Special Olympics, serving on the Board of Directors for the Ohio Alliance of Direct Support Professionals (OADSP) and graduating from the National Leadership Consortium on Developmental Disabilities at the University of Delaware in 2011.

She holds a Master’s degree in Clinical Psychology from Cleveland State University and a Bachelor’s degree from Southern Illinois University. In her free time, Erica enjoys spending time with her husband and children, cooking and exploring local parks and shops. 
 

Caille Ostrolencki

Caille Ostrolencki

Chief Program Officer

Caille Ostrolencki serves as Chief Program Officer at Welcome House, where she provides strategic leadership for the Residential Department. In this role, she oversees a wide range of residential services, manages team performance and supports a culture of accountability and collaboration. Caille leads a team of five residential directors and offers managerial guidance across 30 congregate sites and 10 drop-in sites throughout Cuyahoga County.

Since joining Welcome House in 2011, Caille has been dedicated to building strong, high-performing teams that deliver quality care and support. Her work plays a vital role in shaping a stronger, more inclusive future for Northeast Ohio—where individuals with developmental disabilities have access to high-quality services and the opportunity to thrive.

She holds a Bachelor of Arts in French Studies from New York University and an MBA from Case Western Reserve University. Outside of work, Caille lives in Lorain with her family and enjoys traveling, working out, reading and spending time with her children.
 

Carriann Pafford

Carriann Pafford, CPA

Chief Financial Officer

Carriann Pafford serves as the Chief Financial Officer of Welcome House, Inc., where she leads the organization’s financial strategy, planning and operations. Since joining the agency in 2014, Carriann has played a key role in guiding financial policy and ensuring fiscal responsibility across all programs and initiatives. Her leadership ensures the financial health of programs that promote independent living, workforce participation, and community integration for adults with developmental disabilities.

With more than 30 years of experience in financial management and public accounting, Carriann brings deep expertise in nonprofit finance—particularly within organizations that support individuals with intellectual and developmental disabilities. Prior to Welcome House, she held senior financial roles in another nonprofit organization and spent 23 years in public accounting, specializing in audit and advisory services for mission-driven clients.

Carriann is a Certified Public Accountant and an active member of the Ohio Society of CPAs. She is a graduate of Cleveland State University and resides with her family in Olmsted Falls. Cariann is an avid Cleveland sports fan who in her free time enjoys reading, scrapbooking and spending time with her family.